Privacy Policy

Last updated May 01, 2024

At Flight Pixel Ltd, safeguarding your privacy is paramount. Please review this Privacy Policy attentively prior to engaging with our website, https://flightpixel.co.uk/ (the "Website"), operated by Flight Pixel Ltd, a company registered in England and Wales ("us," "we," "our").

Your utilisation of the Website is contingent upon your acknowledgement of and adherence to this Privacy Policy. This Privacy Policy pertains to all individuals, encompassing but not limited to: visitors, users, and others, who seek to access or utilise the Website.

By accessing or utilising the Website, you affirm your consent to abide by this Privacy Policy. If you dissent from any aspect of the Privacy Policy, kindly refrain from accessing or using the Website.

The data we gather, its sources, our utilisation, consequences of its absence, and the legal grounds for processing it

We gather and retain all data you input on this website. The following information about you is gathered and stored:

Specific piece of information

Name

Legal grounds for processing this data

  • User consent has been provided for data processing.
  • Data processing is necessary to fulfil contractual obligations with the user.
  • Data processing is required to take pre-contractual steps at the user’s request.
  • Data processing is essential for compliance with legal obligations.

Sources of this information

  • Information provided directly by the user.
  • Data obtained through tracking pixels.

Utilisation of this information

  • Conducting analytics.
  • Enforcing Terms of Service.
  • Facilitating marketing and advertising efforts.
  • Delivering services.
  • Providing customer support.
  • Resolving disputes.

Consequences of lacking this information

  • Inability to utilise user data for analytical purposes.
  • Unable to enforce Terms of Service using user data.
  • Impediment to marketing and advertising activities due to unavailable user data.
  • Inability to perform services without access to user data.
  • Lack of user data hinders provision of customer service.
  • Resolving disputes becomes challenging without necessary user data.

Specific piece of data

Postal / Shipping address

Legal basis for processing this data

  • The user has provided consent to the processing of their data;
  • Processing is necessary to fulfil a contract with the user;
  • Processing is necessary to take steps requested by the user before entering into a contract;
  • Processing is necessary to comply with a legal obligation.

Source of this data

  • Data submitted by the consumer;
  • Tracking pixels.

How we utilise this data

  • Enforcing our Terms of Service;
  • Conducting marketing and advertising activities;
  • Providing services;
  • Resolving disputes;
  • Verifying customer information.

Consequences of lacking this data

  • Inability to enforce our Terms of Service using your data;
  • Inability to carry out marketing and advertising activities using your data;
  • Inability to provide services using your data;
  • Inability to resolve disputes using your data;
  • Inability to verify customer information using your data.

Specific piece of data

Billing address

Legal grounds for processing this data

  • The user has given consent for their data to be processed;
  • Processing is essential to fulfil a contract with the user;
  • Processing is required to take steps as requested by the user before entering into a contract;
  • Processing is necessary to comply with legal obligations.

Source of this data

  • Data provided by the consumer;
  • Tracking pixels.

How we utilise this data

  • Enforcing our Terms of Service;
  • Conducting marketing and advertising activities;
  • Providing services;
  • Offering customer service;
  • Resolving disputes;
  • Validating customer information.

Consequences of lacking this data

  • Inability to enforce our Terms of Service using your data;
  • Inability to conduct marketing and advertising activities using your data;
  • Inability to provide services using your data;
  • Inability to offer customer service using your data;
  • Inability to resolve disputes using your data;
  • Inability to validate customer information using your data.

Specific piece of data

Telephone number

Legal basis for processing this data

  • The user has given consent for their data to be processed;
  • Processing is essential to fulfil a contract with the user;
  • Processing is required to take steps as requested by the user before entering into a contract;
  • Processing is necessary to comply with legal obligations.

Source of this data

  • Data provided by the consumer;
  • Tracking pixels.

How we utilise this data

  • Conducting analytics;
  • Enforcing our Terms of Service;
  • Conducting marketing and advertising activities;
  • Providing services;
  • Resolving disputes;
  • Validating customer information.

Consequences of lacking this data

  • Inability to conduct analytics using your data;
  • Inability to enforce our Terms of Service using your data;
  • Inability to conduct marketing and advertising activities using your data;
  • Inability to provide services using your data;
  • Inability to resolve disputes using your data;
  • Inability to validate customer information using your data.

Specific piece of information

IP address

Legal basis for processing this information

  • Processing is necessary to perform a contract with the user.

Where we get this information

  • Information submitted by the consumer;
  • Tracking pixels.

How we use this information

  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Performing services;
  • Verifying customer information.

What happens if we don’t have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Specific data point

Email address

Legal grounds for processing this data

  • The user has provided consent to the processing of their data;
  • Processing is necessary to fulfil a contract with the user;
  • Processing is necessary to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with legal obligations.

Sources of this data

  • Data submitted by the consumer;
  • Tracking pixels.

How we utilise this data

  • Analytics;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Providing services;
  • Customer service;
  • Dispute resolution;
  • Customer information verification.

Consequences of lacking this data

  • Inability to conduct analytics using your data;
  • Inability to enforce our Terms of Service using your data;
  • Inability to conduct marketing and advertising activities using your data;
  • Inability to provide services using your data;
  • Inability to provide customer service using your data;
  • Inability to resolve disputes using your data;
  • Inability to verify customer information using your data.

Specific data point

Device identifier

Legal grounds for processing this data

  • Processing is necessary to fulfil a contract with the user;
  • Processing is necessary to take steps that the user has requested prior to entering into a contract.

Source of this data

  • Tracking pixels.

How we utilise this data

  • Enforcing our Terms of Service;
  • Resolving disputes.

Consequences of lacking this data

  • Inability to enforce our Terms of Service using your data;
  • Inability to resolve disputes using your data.

Specific data point

Account name

Legal grounds for processing this data

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary to take steps that the user has requested prior to entering into a contract.

Source of this data

  • Information submitted by the consumer.

How we utilise this data

  • Enforcing our Terms of Service;
  • Performing services;
  • Providing customer service;
  • Resolving disputes;
  • Verifying customer information.

Consequences of lacking this data

  • Inability to enforce our Terms of Service using your data;
  • Inability to perform services using your data;
  • Inability to provide customer service using your data;
  • Inability to resolve disputes using your data;
  • Inability to verify customer information using your data.

Specific data point

Credit card or debit card number

Legal grounds for processing this data

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.

Source of this data

  • Information submitted by the consumer.

How we utilise this data

  • Performing services;
  • Verifying customer information.

Consequences of lacking this data

  • Inability to perform services using your data;
  • Inability to verify customer information using your data.

Specific data point

Card expiration date

Legal grounds for processing this data

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.

Source of this data

  • Information submitted by the consumer.

How we utilise this data

  • Performing services;
  • Verifying customer information.

Consequences of lacking this data

  • Inability to perform services using your data;
  • Inability to verify customer information using your data.

Specific data point

Card CVV (security code)

Legal grounds for processing this data

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.

Source of this data

  • Information submitted by the consumer.

How we utilise this data

  • Enforcing our Terms of Service;
  • Performing services;
  • Resolving disputes;
  • Verifying customer information.

Consequences of lacking this data

  • Inability to enforce our Terms of Service using your data;
  • Inability to perform services using your data;
  • Inability to resolve disputes using your data;
  • Inability to verify customer information using your data.

Specific data point

Bank account number

Legal grounds for processing this data

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.

Source of this data

  • Information submitted by the consumer.

How we utilise this data

  • Performing services.

Consequences of lacking this data

  • Inability to perform services using your data.

We're not compelled by law, court order, or tribunal order to gather this data. Furthermore, we don't merge or associate the personal information we have about you.

Who we disclose your personal information to

We provide the personal information listed below to the following third parties for the following reasons:

Specific personal information shared

Name

Categories of third parties with whom personal information is shared

  • Content management systems;
  • Customer management systems;
  • Email marketing vendors;
  • Email service providers;
  • Financial transactions processors;
  • Hosting providers;
  • Parties involved in operating the website.

Reason(s) for sharing

  • To deliver services;
  • To send marketing emails to you;
  • To manage our interactions with you;
  • To process transactions;
  • To analyse your interactions with us or our website;
  • To enforce our Terms of Service;
  • To provide you with advertisements.

Specific personal information shared

Postal / Shipping address

Categories of third parties with whom personal information is shared

  • Content management systems;
  • Customer management systems.

Reason(s) for sharing

  • To process transactions;
  • To enforce our Terms of Service;
  • To provide you with advertisements;
  • To market to you via email;
  • To manage our interactions with you.

Specific personal information shared

Billing address

Categories of third parties with whom personal information is shared

  • Content management systems;
  • Customer management systems.

Reason(s) for sharing

  • To process transactions.

Specific personal information shared

Phone number

Categories of third parties with whom personal information is shared

  • Advertising networks.

Reason(s) for sharing

  • To make phone calls or send voicemails.

Specific personal information shared

IP address

Categories of third parties with whom personal information is shared

  • Advertising networks;
  • Content management systems;
  • Customer management systems;
  • Data analytics providers.

Reason(s) for sharing

  • To provide you with advertisements;
  • To enforce our Terms of Service;
  • To manage our interactions with you;
  • To analyse your interactions with us or our website.

Specific personal information shared

Email address

Categories of third parties with whom personal information is shared

  • Advertising networks;
  • Content management systems;
  • Customer management systems;
  • Email marketing vendors;
  • Email service providers;
  • Financial transactions processors.

Reason(s) for sharing

  • To market to you via email;
  • To manage our interactions with you;
  • To process transactions;
  • To analyse your interactions with us or our website;
  • To provide you with advertisements.

Specific personal information shared

Device identifier

Categories of third parties with whom personal information is shared

  • Content management systems.

Reason(s) for sharing

  • To enforce our Terms of Service.

Specific personal information shared

Account name

Categories of third parties with whom personal information is shared

  • Content management systems;
  • Customer management systems.

Reason(s) for sharing

  • To manage our interactions with you;
  • To process transactions.

Specific personal information shared

Credit card or debit card number

Categories of third parties with whom personal information is shared

  • Financial transactions processors.

Reason(s) for sharing

  • To process transactions.

Specific personal information shared

Card expiry date

Categories of third parties with whom personal information is shared

  • Financial transactions processors.

Reason(s) for sharing

  • To process transactions.

Specific personal information shared

Card CVV (security code)

Categories of third parties with whom personal information is shared

  • Financial transactions processors.

Reason(s) for sharing

  • To process transactions.

Specific personal information shared

Bank account number

Categories of third parties with whom personal information is shared

  • Financial transactions processors.

Reason(s) for sharing

  • To process transactions.

How we safeguard your personal information

We have put in place the following measures to protect and secure your personal data:

  • Utilising SSL or other secure connection technologies for transmitting personal information beyond internal networks;
  • Implementing comprehensive security policies and procedures;
  • Ensuring our software and safeguards are kept up-to-date.

Selling your information

We do not trade your personal data.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This website collects cookies and may use them for various purposes, including but not limited to:

  • Analysing our website traffic;
  • Analysing your interactions with advertisements;
  • Identifying if you are signed in to the website;
  • Testing content on the website;
  • Storing information about your preferences;
  • Recognising when you return to the website.

Most web browsers automatically accept cookies. However, you can adjust your browser settings to reject cookies if you prefer. Please note that this setting may restrict your ability to fully utilise the website.

Children's privacy

This website is designed for use by a general audience and does not provide services to children. If we become aware that a child under the age of 18 has sent personal information to us, we will only use that information to respond to the child and inform them that they are not permitted to use this website.

Analytics programs

This website utilises Google Analytics to gather data regarding your activities and behaviours. If you wish to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Data retention

We hold onto all the information we gather until it's no longer required for contacting you.

Direct marketing

We utilise the data we gather about you for direct marketing objectives. Direct marketing involves the sale of products or services directly to consumers, rather than via retailers. If you reside in Australia, the European Union, the European Economic Area, or the United Kingdom, you can request us to stop using your information for direct marketing by sending an email to support@flightpixel.co.uk at any time.

Your rights

Depending on your location of residence, you may possess the following entitlements concerning your personal information:

Applies to

Residents of Canada, Australia, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only.

Applies to

Residents of Nevada only.

Applies to

Residents of the European Union and/or the European Economic Area and the United Kingdom only.

Applies to

Residents of the European Union and/or the European Economic Area and the United Kingdom only.

Applies to

Residents of Canada, Australia, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only.

Applies to

Residents of Canada, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only.

Applies to

Residents of the European Union and/or the European Economic Area and the United Kingdom only.

Applies to

Residents of Canada, Australia, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only.

Applies to

Residents of Australia only.

Applies to

Residents of Australia and the European Union and/or the European Economic Area only.

Exercising your rights

You can utilise the rights outlined above by submitting a request from a consumer to:

Beau Campbell

Director

support@flightpixel.co.uk

124 City Road, London, EC1V 2NX

United Kingdom

flightpixel.co.uk

Prior to fulfilling your request, we'll need to verify your identity. To do so, please include the following information with your request:

  • Name;
  • Email address.

Please be aware that if you fail to provide the above information, we may not be able to proceed with your request.

We aim to respond to most consumer requests within 30 to 45 days of receiving them, depending on your location. However, some requests may take longer. If additional time is required, we'll notify you in writing. Please note that we may reject your request(s) if certain legal exceptions apply. If your request is denied, we'll provide you with the reasons for this decision.

Complaints

You retain the right to file a complaint about our gathering, utilisation, and dissemination of your personal data by reaching out to us via the following contact details:

Beau Campbell

Director

support@flightpixel.co.uk

124 City Road, London, EC1V 2NX

United Kingdom

flightpixel.co.uk

Any such grievances must initially be communicated to us in writing, as mandated by the Australian Privacy Act 1988 Section 40(1A). We will address all complaints within a reasonable timeframe, typically within 30 days. Should you find our response to your complaint unsatisfactory, you have the option to escalate the matter by lodging a complaint with the Office of the Australian Information Commissioner. Instructions for this process can be found on their website.

Accountability

The following individual is responsible and accountable for our privacy practices and procedures:

Beau Campbell

Director

support@flightpixel.co.uk

You can file a complaint with us by reaching out to the individual responsible for overseeing our privacy practices and procedures using the contact information provided above. Residents of Quebec can submit a complaint to the Office of the Privacy Commissioner of Quebec by completing this form or calling 1-888-528-7741. Residents of Canada can also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this page or calling 1-800-282-1376. Residents of the United Kingdom can also lodge a complaint with the Information Commissioner's Office by visiting this page or calling 0303 123 1113.

Location of data processing

All data processing activities undertaken by us take place in the United Kingdom.

Third-party websites

This website might include hyperlinks to websites operated by parties other than us. We offer these hyperlinks solely for your reference. We do not regulate such websites and do not accept responsibility for their content or the privacy practices they employ. It's your responsibility to read and comprehend their Privacy Policies fully. Our inclusion of hyperlinks to such websites does not signify any endorsement of their content or any affiliation with their operators.

Do Not Track

"Do Not Track" is a preference that you can activate in your browser to indicate to websites that you do not wish to be tracked. We do not endorse "Do Not Track" ("DNT"). You can enable or disable "Do Not Track" by accessing the Preferences or Settings page of your browser.

Transferring Data

We may transfer data to other countries. This implies that your information may be processed in a country beyond the United Kingdom, and it could be accessible to law enforcement and national security authorities in that country and jurisdiction.

Alterations to Privacy Policy

We retain the right to modify this Privacy Policy at any time. We will inform you of any changes to this Privacy Policy by publishing the updated version on this website or application.

Questions

Should you have any queries regarding this Privacy Policy, please get in touch with us at support@flightpixel.co.uk.